Return and exchange policy

30 Day Return Policy
We want you to feel confident and satisfied with your purchase. If you are not completely happy
with your order, we are here to help. ⸻
Important Product Information
Before requesting a return, please review how our products are made. All AMZ products are
handcrafted in Brazil using natural elements by traditional Amazonian artisans. Each piece is
unique and may show slight variations in color, texture, or shape. The product you receive may
differ slightly from the images on our website, as no two natural elements are exactly alike.
These natural variations are not considered defects.
All products undergo quality control before shipping and receive pest treatment. If a seed shows
small holes caused by natural predators, this is a natural occurrence and is not considered a
defect. ⸻
Eligibility for Returns
• Returns are accepted within 30 days of the delivery date.
• Items must be unused, unworn, and in original condition.
• Products must be returned in their original packaging, including all boxes and with the AMZ
label intact and unbroken. ⸻
Photo Verification Requirement
To ensure quality control and customer safety, photo verification is required for all return
requests.
• For damaged or incorrect items, customers must submit clear photos of the item and the
original packaging showing the issue.
• For unused item returns, customers are required to submit photos demonstrating that the item
is unworn, unused, and in its original packaging with the AMZ label.
• Photos must be provided to our customer support team at the time of the return request.
Return approvals are issued only after review and confirmation by our customer support team.
Requests without sufficient photo evidence may be declined. ⸻
Non Returnable Items
• Items showing signs of wear, use, damage, or alteration.
• Items with a damaged or missing AMZ label.
• Seeds with small holes caused by natural predators, as this is a characteristic of natural
materials and not a valid reason for return. ⸻
How to Initiate a Return
1. Contact our customer support team at contact@amzbiojewels.com within 30
days of delivery to request return authorization.
2. Submit the required photos for review and approval with a brief explanation.
3. Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item received was damaged or
incorrect due to our error. ⸻
Refunds
• All returns are inspected upon receipt
• Approved refunds will be issued to the original payment method within 5 to 10 business days.
• Original shipping fees are non refundable unless the return is a result of our error. ⸻
Exchanges
• Exchanges are accepted for eligible items within 30 days, subject to availability.
• Please contact customer support for assistance. ⸻
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and
include clear photos so we can resolve the issue promptly